FAQs

Payment Process

What payment methods do you accept? We accept Visa, MasterCard, American Express, and Discover credit cards, as well as debit cards with Visa or MasterCard logos, and Google Pay for secure and convenient transactions.
Is the payment system SSL secured? Yes, all transactions are secured with SSL encryption. Our website's "https" status confirms that your data is securely encrypted during transmission.
My payment has been rejected. What should I do? First, please verify that you have sufficient funds and have entered all payment details correctly. If issues persist, it could be due to our automatic fraud detection system. Try using another card or contact us at support@healifeco.com for further assistance.

Returns and Refunds

Do you offer a money-back guarantee? Yes, we offer a 90-day money-back guarantee. If you're not satisfied with your purchase, you can initiate a return within 90 days from receipt for a full refund. Please note, return shipping costs are non-refundable.
How do I return an item? To return an item, please email us at support@healifeco.com with your order number and the reason for the return. We will provide you with the necessary instructions and return address.
Who covers the shipping costs for returns? Return shipping fees and other associated costs are the responsibility of the customer.
What should I do if my item is defective, incorrect, or damaged upon arrival? Please contact us within 7 days of receipt at support@healifeco.com with your order number and detailed photographs of the item. We will guide you through the process for a return or exchange.
How long will it take to process my refund? Once we receive and inspect your returned item, refunds are typically processed within 5-10 business days and credited back to the original method of payment. Please allow additional time for your bank to process and post the refund.

Shipping Process

Do you ship internationally? Yes, we proudly ship to over 160 countries worldwide. If there are restrictions on shipping to your location, we will contact you and issue a full refund.
How can I change or cancel my order? If you need to change or cancel your order, please contact us immediately at support@healifeco.com. Changes or cancellations can only be made within 24 hours of order placement or before the order is shipped, whichever comes first.
What does it mean if my order status says 'Unfulfilled'? 'Unfulfilled' simply means that we have received your order and it is being processed. Once your order has been shipped, the status will change to 'Fulfilled', and you will receive a tracking number via email.